Exchanges & Returns
We know things don’t always work out when we shop online. We’ve tried to make our returns process as simple as possible, but if you have any questions at all or think there’s a problem with your order, please contact us at firstname.lastname@example.org.
A NOTE ON EXCHANGES:
Because we carry low inventory levels, we can not guarantee exchanges will always be possible. If you would like to exchange a purchased item for a different size or color, the safest way to ensure that we have what you need, is to place a new order online for the item you want, and return the unwanted item for a refund.
- We accept returns within 30 days of purchase date.
- For US customers, we have enclosed a prepaid shipping label to return items to us. It’s best to return items in the allette packaging it came in. Just remove all previous labels before sticking on your return label.
- In the US, there is a $8.98 fee on all returns to cover shipping and handling. This amount will be deducted from your refund.
- There is no shipping fee on International orders (including Canada) because we can not, at this time, offer prepaid return labels. Just return items to us in their original packaging using the carrier of your choice, at your own expense. We recommend using a delivery method with confirmation and/or shipping insurance.
- Any original or new shipping costs are non refundable.
- Gift cards can not be returned for a refund.
- Items that have been washed, worn, damaged or returned dirty are not eligible for a refund.
- Items must be returned in their original packaging or there may be a delay in the refund.
- Processing time for returns is between 5-7 days from the day we receive the package.
- Refunds can only be issued to the original form of payment.
- We will cover all shipping and processing costs if you received the wrong item or a defective item. Send us an email at email@example.com. And, sorry.
We reserve the right to refuse a full refund or exchange based on the returned condition of your item(s). By buying from Allette, you accept these terms and conditions.